Q1. How do I make purchases on the website buyatnectar?
A1. Steps that are to be taken to complete a purchase on the website are:
- Registration: use the link: Click Here.
- Product advice: you can use multiple channels to get advice on product, options available to you are:
- Finalize bill of material : go to the shopping area and create the shopping cart, select the product, quantity
You can use multiple sessions to finalize your Bill of Material and move them to the shopping cart.
- Confirm the requirements
Although help is available to you to reach on your requirements through the Product Advisor (for guidance purpose only), pre-sales support through enquiry@buyatnectar.com it is strongly recommended that you confirm your requirements after you have done sufficient research to have the optimal solution for your network needs. You alone are responsible for the confirmation of your order and it will not be possible for us to allow order change / cancellation after a shipment has been made to you.
- Make payment : you can pay online using a credit card or send us a cheque through courier. An order will be considered good for fulfillment only after the payment in full has been received by us from you against your order(s).
Q2. Do I have to register for purchase?
A2. Yes, registration is must for the purchase. On registration you will be given a password which will provide you access to your My Account section and its features including the shopping cart. Please retain the password and user id for future use.
Q3. Who will supply and install the products?
A3. Products ordered by you will be delivered by Redington India Pvt. Ltd. directly to your "Ship To" address. Installation will be done by a channel partner whose details will be intimated to you when the order is dispatched. Both dispatch and installation is free and you don’t have to pay anything for them.
Q4. How safe is use of credit card on the site
www.buyatnectar.com?
A4. Using credit cards here is completely safe; in fact it is safer than using them at the petrol pump or in a restaurant. There is no human involvement in the process and your credit card information is automatically authenticated by the bank which has issued you the credit card. The technology we are using is 3D secure and payment gateway has been provided by ICICI Bank. At no stage will we ask you for your credit card details and should such a thing ever happen, please bring it to our notice immediately and also DO NOT provide any personal information asked on our behalf by anyone.
Q5. Who all will see the information given by me while registration?
A5. For the order fulfillment we need to share your information with Cisco’s channel partners. You can refer to General Terms and Conditions for more details on this.
Q6. What do I do if the product code in my knowledge does not match the ones on site?
A6. Please contact our Product Specialist or Service Associate through chat or landline number and we will help you find the right product code. If the product is not in our list then we will help you find the right channel partner to service the same or suggest an appropriate substitute.
Q7. What is the process after payment is made by me?
A7. If the payment is online you will receive an automated confirmation of the order in less than 15 minutes. Customer Care Associate of NECTAR will also call you to confirm your order details (we request you to provide your correct phone number). The lead time for fulfillment will be indicated to you on the Proforma Invoice which will be sent to you within the maximum of one business day. If you are making an offline payment the Proforma Invoice will be sent to you within the maximum of one business day after the payment is credited to our account. You can track the status of your order by logging in to the website.The Proforma Invoice will also contain the General Terms & Conditions of Sale of Redington India Limited on whose behalf we are aggregating the sales.
Q8. What would be the reference I use to check my order status?
A8. Please check the status using the My Order Status after Sign In.
Q9. What do I do if I want to cancel my order?
A9. Please refer to Terms of Sale for further information.
Q10. Who do I contact if I have problems with the product?
A10.You can contact either our Customer Care or the Channel Partner who had installed the product. We will ensure that you get the service as per the Service Contract and your issues are resolved. Resolution of all your product related problems will be done by the Channel Partner and Cisco. We will only facilitate and help you by raising your concerns with the right people.
Q11. Can I buy a Product without buying the SMB Support Assistant?
A11. Most of the products are sold bundled with the SMB Support Assistant but some are available without it also. This is decided by Cisco and we don’t have any flexibility in this regard.
Q12. Which Cisco products are available on the portal ?
A12. Currently the S-Biz range of products is available for sales on the portal. However the Product Advisor works for the Enterprise and the Classic Range of Products.